1. Can I pay Cash on Delivery (COD)?
No, the only option you have is to prepay your order using PayPal.
Even if you do not have a PayPal account, you can still use their service (without a need to create any account with them): just choose the option to pay with a credit card.
2. Do you offer a quantity discount?
No, our price is fixed for end users.
(Note: If you are an installer and wish to become a dealer, contact us
for the Dealer Application).
3. I do not have a PayPal account. How do I order cliMATE®?
If you do not have a PayPal account, you have several options:
1) If you own a credit card, you are still able to order cliMATE® by using the PayPal service: The allow you to use credit cards without creating any account with them.
(Note: If you buy things on Internet fairly often, consider opening a PayPal account, making your purchases safe. You will be buying without revealing your credit card number or financial information to anyone, except to them).
2) If you do not own any credit card, you can wire the money into our bank account. Please contact us for details.
3) You can always contact one of our distributors.
4. Will it work with Mercedes Benz with manual transmission?
The released versions of cliMATE®
currently only support vehicles with automatic transmissions.
5. Can I become a cliMATE® installer/distributor?
Thank you for your interest in cliMATE®
. We are always open to consider a new distributor, reseller or installer.
Please contact us for a Distributor Application form. In general, we want to know more about you, what is your experience in the aftermarket business, where are you located, etc.
6. Is cliMATE® compatible with my Mercedes model?
That is easy to find out: On our website, go to COMPATIBILITY CHECK
and select your Mercedes model. You will learn if we have a cliMATE®
for you ready to ship right now or in a near future.
In general, cliMATE® is compatible with Mercedes manufactured after 2002, when it started to come with the Smartkey - the ignition key with a remote door unlocking.
Currently we support the following Mercedes Benz models:
- A class
- B class
- C class
- CL class
- CLA class
- CLK class
- CLS class
- E class
- G class
- GL class
- GLK class
- ML class
- R class
- S class
- SL class
- SLK class
7. Is the price the same in every country?
Yes, it is. Additionally, if we are shipping within EU, we must add VAT tax.
When you go to BUY NOW on our website and select the shipping destination country, we lookup if you are located in one of the EU member states. If yes, we must add the VAT tax to the base price.
8. What is the warranty on cliMATE®?
has two years
manufacturer's warranty when purchased through an Authorized Dealer; or optionally lifetime warranty
when purchased with the product. Check out our complete Warranty and Return Policy.
9. Will your product void Mercedes warranty?
It will not void any Mercedes warranty. Read up on the Magnuson–Moss Warranty Act: Unless an aftermarket part directly causes a problem, it has no impact on any warranties, and even if it does cause a problem, Mercedes can only void the warranty on that particular item and must cover everything else.
1. My Mercedes has KeylessGo. Will it work?
is compatible with the KeylessGo option.
In order to keep the convenience of unlocking by touching the door handle, an optional cliMATE® KeylessGo harness is required. Just add it to the shopping cart at the time of buying.
Without this cable all would still work except the unlocking would require using your SmartKey. Picture is worth thousand words, see a video how it works
WITHOUT the required cable.
2. My Ignition key is an old type from black plastic. Will it work?
If the Mercedes is manufactured after 2002, the answer is YES. (cliMATE® recognizes the signals from all Mercedes Smartkeys, whether they are the older black plastic type or the newer chrome type).
1. Can cliMATE® damage other electronic components in my Mercedes?
No. We are a direct automotive supplier and therefore very experienced with production of automotive electronics in highest standards. We make our own hardware and software in house.
In Mercedes Benz, there are already many electronic modules connected to the same network to which the cliMATE® is connected. They all communicate to each other via an industry standard communication. Additionally, cliMATE is inactive when you drive your Mercedes using the ignition key. It is only when you remote activate cliMATE® it starts communicating with the other modules in vehicle. As soon as you insert the ignition key and turn it to RUN position, cliMATE® goes to sleep.
If you are taking your Mercedes to a shop for a repair or diagnostics, we recommend that you deactivate the cliMATE® module by turning its Power Switch OFF. That way your Mercedes behaves exactly as from the factory and it won't be accidentally misdiagnosed by the electronic tester in the shop.
2. Where do I get the cliMATE® installation manual?
1. From which country do you ship cliMATE®?
It depends on the shipping destination and/or the stock at various locations. Our logistic server will try to notify the nearest location to speed up the delivery. If you buy from one of our distributors
, they usually keep internal stock.
Otherwise we ship directly from Slovakia, a member of the European Union.
2. How much does the shipping cost?
The basic shipping to any destination is free*
. You have a choice to choose an expedited, faster shipping. More detailed explanations about your country are offered on the shipping page at the time you buy your cliMATE®
* Basic Free Shipping Worldwide offer cannot be combined with any discount.
3. How much is the customs duty?
It depends on your country. You the recipient are responsible to pay any customs duty, if your country requires it. If you purchase from one of our distributors,
they are likely local to you and there is no duty.
There is no duty in countries within the European Union, where we ship from Slovakia.
- USING cliMATE®
1. cliMATE® runs the engine for 12 minutes. Can I change that?
Yes, the running time (and many other functions) are programmable. The minimum time you can set is 2 minutes, the maximum is 30 minutes. When you alter the running time, the cliMATE®
will store it and repeat this running time until you change it again.
The procedure is described in the User Manual.
2. cliMATE® starts when I click Lock-Unlock-Lock. Can I change that?
Yes, the starting sequence (and many other functions) are programmable. You can either choose Lock-Unlock-Lock (L-U-L, factory default), or Lock-Lock-Lock (L-L-L).
When you alter the starting sequence, cliMATE® will store it and react only to this button pressing sequence until you change it again. Note, that regardless which sequence is selected, the Panic button (if your key has one) will be always functional.
The programming procedure is described in the User Manual.
3. I can remotely start the engine. Why is the heating/cooling still OFF?
This is a feature of Mercedes, not cliMATE®. It appears that when you left the vehicle the last time, the Mercedes heating/cooling unit was already OFF.
You must set the Mercedes heating/cooling unit to the temperature you desire upon your return and LEAVE IT TURNED ON, and only then turn off the engine. Next time when you will start (either with key or remotely), all should work the same as you left it.
4. There is no starting. Direction indicators blinked a few times. Why?
Blinking without start is an error indicator.
Any time you remote start cliMATE®, it blinks once on the indicator lights confirming that the Mercedes Smartkey transmitter signal was received. What happens next is decided during a quick system check:
If all systems check out okay:
cliMATE will start the engine and activate the Mercedes climate control unit. The are no fast Error Code flashes. After the engine starts, cliMATE® will blink the indicator lights every 5 seconds to show you visually that the engine is running.
If any problem is found:
cliMATE will fast blink the Error Code:
2 flashes: Maximum remote start count exceeded. Run the engine with the key in the ignition for at least 30 seconds.
3 flashes: cliMATE® needs to pair with the Mercedes system. Run the engine with the key in the ignition for at least 30 seconds.
4 flashes: cliMATE® needs to pair with the Mercedes system. Run the engine with the key in the ignition for at least 30 seconds.
5 flashes: The engine hood is open. Please close the hood.
6 flashes: Fuel level below minimum
7 flashes: Mercedes failed to start the engine
8 flashes: Mercedes battery weak or below minimum (probably need new battery)
For more information, please consult the User Manual.
5. My indicator lights blink when running the cliMATE®. Can I turn it off?
The blinking is intentional. Often you do not hear the engine when remote activating the cliMATE®
. Since the Mercedes is likely in your sight (as it should for safety reasons), the slow blinking lights are confirming to you visually that the cliMATE®
is running the engine.
If you wish to turn this feature off, it is programmable. The programming procedure is described in the User Manual.
6. Remote start works. Why is there no countdown on the display?
Did you remember to switch your Instrument cluster to AUDIO screen? Just use your steering wheel arrow buttons, like if you want to see the radio stations. cliMATE®
only shows information on the AUDIO screen.
Note: If you have 2007-2013 S-class W221 or CL-class W216 (cliMATE® M5), the Instrument cluster will not work because of the way your vehicle is designed. We are working on a fix for this.
7. Where do I get the cliMATE® User Manual?
8. Where do I return a unit?
You must return the unit to the same dealer from which you purchased it.
In the case you need to send us a package, please request an RMA (Return Merchandise Authorization) first, and only then ship it to address we supply to you (depending on your location).
This number must be clearly written on the package. Without this we will not accept any warranty or repair claim.